We find that the vast majority of our customers do not elect to return or exchange their items, so we have elected to pass along the most competitive prices and shipping rates we can by not paying for return shipping on returns and exchanges.
You as a customer can cancel your order anytime before the delivery/dispatch by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
To be eligible for a return,
We have a “no questions asked return and refund policy” which entitles all our members to return the product within 7 days if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and return the money or issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
All payments for a refund of the Transaction Price shall be done within 7 days as follows and in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries dated 24 November 2009.
To return your product, you should mail your product to Spice So Craft, Kidangara (PO), Veliyanadu, Alappuzha(Dist), Kerala, India. Pin: 686102
For any queries on Return, Refund & cancellation, feel free to connect with us at
Mobile: +91 9947246698, 9447014106, 9020349097
Email: [email protected]